What are the limits of "the customer is always right"?

Three Kyodo News reporters -- Horiuchi-san, Eduardo and Yamaguchi-san -- talk about how Japan is trying to tackle abusive customer behavior toward staff, in a culture where customers are often treated like royalty. Listen as they discuss differing staff-customer relationships in other countries and their own experiences with customer abuse.

Article mentioned in the podcast:

Japan service-sector staff set to get protection from abusive customers

Kyodo News presents a bilingual podcast for English learners about the ins and outs of news writing and how to translate tricky Japanese phrases into English. Have fun listening to journalists discuss recent articles as they occasionally go off on unrelated tangents.

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Kazuaki Hasegawa, president of West Japan Railway Co., speaks at a press conference on May 24, 2024, in Osaka about the company's measures to protect employees from abusive behavior by customers. (Kyodo)